We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Items that can be returned/refunded or exchanged within the warranty* follow the criteria as below: 1. Faulty items damaged/broken, or soiled upon arrival. 2. Items received in the incorrect size/color.
*Warranty: - 1 year for Faucets and Lights & Lighting Category (excluding Light Bulbs/ LED Strip Lights/ LED String Lights/ Décor & Night Light) - 30 days for the rest of the items
*7 Days No Reason Return
If you are not satisfied with your purchase, and the product is still in brand new condition, we can arrange the refund of the item price. You will be responsible for paying the return shipping fees. Please submit a "Return or Exchange" ticket within 7 days of the order being received.
Note: Items that can be returned/refunded within 7 days of receiving must follow the criteria as below: 1. Items are in the original packing with tags. 2. Items are in brand new condition: unwashed, unworn, unused, and unaltered.
For items with no quality issue, please understand that we will not be responsible for the return shipping cost. All return requests must be authorized by our customer service team before shipping to our returned address.
We cannot accept returns under the following conditions: 1. Items outside the warranty time-frame. 2. Washed, worn, used, tag-removed, or misused items. 3. Items under the following categories are non-returnable for customer's reason: