We aim to offer services that will benefit all our customers. We hope you are happy with every purchase you make. In certain circumstances, you may want to return some items. Please read our return policy below, we will do our best to assist you.
Returnable items and Condition
1. Items that can be returned/refunded or exchanged as we are faulty, for example:
A. Faulty items damaged/broken, or soiled upon arrival.
B. Items received in the incorrect size/color.
We promise that we will make a full refund on the items you purchase, the delivery costs and return delivery charges (if have) where the items may have quality issues. We will strictly adhere to Consumer Protection from Unfair Trading Regulations 2008, Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 Consumer Protection (Amendment) Regulations 2014 and Consumer Protection Act 1987 to protect your legitimate rights of cancellation, your withdrawal rights, repair rights, discounts rights and other statutory rights.
2. 14 Day Normal Cancellation period
Generally, you have Normal cancellation period ends at the end of 14 days after the day on which the goods come into the physical possession of：
(a) the consumer, or
(b) a person, other than the carrier, identified by the consumer to take possession of them.
Note: Items that can be returned/refunded within 14 days so that you are suggested to have the items in a good condition (i.e., Items are in the original packing with tags).
We cannot accept returns under the following conditions:
1. Items outside the mandatory warranty time-frame.
2. Washed, worn, used, tag-removed, or misused items that will seriously affect resale.
3. Items under the following categories are non-returnable unless contradicts with the laws and rules:
Wedding & Events
Beauty & Hair-Face Masks/Disposable Supplies
Shoes & Bags
Baby & Kids
Men’s Swimwear, Kids (Boy & Girl’s Swimwear)
Bodysuits, Lingerie, Underwear, Sock
Sports & Outdoors
Dresses, Pants & Jackets
Toys & Hobbies
Cosplay & Costumes
Excluding Everyday Cosplay Anime Hoodies & T-Shirts
Before Making a Return Request
For any reason, if you would like to cancel your order while the order is under the shipping process, you will need to wait until you receive the package in hand before making a return request. Because Cross-Border Shipping involves complicated procedures, domestic and international customs clearance, and local and international shipping carriers and agencies.
If you refuse to take the delivery package from the postman or do not pick up your delivery package from your local pick-up stores, our Customer Service will not be able to judge the situation of the package and therefore cannot handle your return requests.
If the package is returned to our China warehouse as communicated by the Ticket function or Customer Service, we'll contact you about re-paying the reshipment postage (by PayPal) and arrange the reshipment.
Return address & refunds
Return address: You will need to send your returning products to our warehouse in China. Please always submit a"